Edinburgh Airport Start Trialling Google Glass For Check-In
Edinburgh Airport was the busiest airport in Scotland in 2013, handling about 9.8 million passengers during that year. It’s also to become the first airport in the UK to trial Google Glass, with a view to improving customer service, especially check-in service.
The trial is looking at ways the technology could be used to help travelers find answers for a range of issues, from airport facilities to translating passenger documentation into English, all through the use of Google’s spectacles. “We’re always looking for new and innovative ways to improve the airport experience for our passengers and Google Glass trial is a great example of how we’re thinking outside the box,” said Gordon Dewar, Edinburgh Airport Chief Executive.
The members of staff who will use Google Glass are part of the Blackjack team, which is a division of Omniserv Limited, and the company’s Chairman, Ernie Patterson, explained that the wearable technology device “will allow staff to remain fully mobile and change the way that we access and provide information to our passengers.”
Google Glass has already been trialed by staff at the Copenhagen airport and by staff on trialed by staff at the Copenhagen airport and by staff on Virgin Atlantic’s 1st Class check-in desk.
In fact, there are still questions from passengers whether the technology is appropriate for an airport. Share your comments with us.
